Hyro

Reducing costs is one thing 📉 Improving access and giving teams time back - that’s where it gets interesting. At Overlake Medical Center & Clinics, agentic AI is already making an impact: streamlining high-volume workflows, improving responsiveness, and freeing teams to focus on patient care. Here’s what that looks like: ⚡ 90% chat resolution rate ⚡ 51% password reset automation ⚡ 90% chat engagement rate ⚡ $126K projected annual savings As Scott Waters, Chief Information and Technology Officer at Overlake, put it: “Our goal was to start with something practical, prove value quickly, and build from there. Automating MyChart password resets was a natural first step, and the results exceeded our expectations. We’ve reduced costs, improved responsiveness, and freed our teams to focus on more meaningful patient interactions.” Less manual work, more time focused on patients. See how they did it 👇 https://lnkd.in/evvGVRyf

🚨 New report is out - what we found might surprise you 🚨 Health systems are doubling down on digital access. Yet 72% of patients are still delaying care. On April 15, we’re unmasking what’s really happening 🦸 Join our upcoming webinar as we break down findings from the 2026 State of Patient Communications report and expose the operational bottlenecks behind the patient journey. Spoiler: it’s not a technology problem. It’s a resolution problem. We’ll cover: 🔍 Why “up-to-date” tech still traps patients in the queue 🔍 The proactive outreach mismatch between providers and patients 🔍 What it takes to move from digital maze to real resolution Meet the panel: Jill McCormick | Pixel Health Paul Bragan | Wakefield Research Michelle Vassallo, MHA, RN, NE-BC, CEN | Inova Health Daniel Ben Tov | Hyro Moderator: Ashley Dauwer | Hyro 🎟️ Save your spot: https://lnkd.in/ePkJGJX2

A month later, and we’re still thinking about ViVE 🤩 About the booth that didn’t slow down, the SuperHyros team that showed up in full force. Live sessions with partners, conversations about what it takes to make agentic AI work and a lot of “this is exactly what we’re dealing with.” Safe to say, it lived up to the hype. If you were there, you get it. If not - this is your catch-up 👀👇 https://lnkd.in/eqtBvpPQ

🚨 We’ve got a new report - and it might surprise you 🚨 What’s behind the 72% of patients still putting off care in 2026? Are digital tools actually helping or just adding friction? And are health systems being proactive with reminders - and do patients feel it? 📘 Our new 2026 State of Patient Communications report uncovers the operational gaps, communication mismatches, and access barriers hiding behind today’s digital front door. Take a closer look at what’s really standing between patients and care, and what needs to change. Read the full announcement 👉 https://lnkd.in/em5-UASg Check out the full report in the first comment ⬇️

Some people see complexity in healthcare and think: “That’s just how it is.” Others see it and think: “This can be better.” We’re hiring the second kind. At Hyro, we’re building the connective layer that helps healthcare actually work as one - turning messy processes, fragmented systems, and missed opportunities into real outcomes. That takes people who love solving problems, building systems, and helping teams perform at their best. Wanted - people who get slightly obsessed with how things work and how to make them better: Revenue Operations Manager (NYC) 👉 https://lnkd.in/e6igV74X Senior Sales Enablement Manager (NYC) 👉 https://lnkd.in/euknYnGd If this sounds like you… grab your cape. This is your chance to become a SuperHyro 🦸♂️

Taking healthcare innovation on the road. CHIME Innovation Summit tour - first stop: Carrollton, GA ✈️ We’re heading to Tanner Health - kicking off a series of events bringing together leaders across the healthcare ecosystem to rethink how digital health comes together in practice. What makes this summit different is the “fishbowl” format, open seats where anyone can jump in and join the discussion. No spectators, just people getting involved. Our own Brennan Stratton will be there, looking forward to the conversations around patient access, agentic AI, and what it takes to turn patient inquiries into fully AI-managed interactions that drive real action. If you’re attending, let’s compare notes 👀

Not all voice AI agents are built for healthcare 🤖🏥 And it shows. Generic, multi-industry platforms promise flexibility - but healthcare isn’t just another vertical. It’s complex, regulated, and deeply operational. When agentic AI isn’t designed for that reality, things break: ⚠️ Calls are not resolved ⚠️ Workflows stall ⚠️ Patients drop off In this blog, we break down the difference between multi-industry platforms and healthcare-native voice AI agents - and why that distinction matters as health systems scale agentic AI. Read more 👇 https://lnkd.in/eHCUQPe7

What happens when every patient request hits at once? 🌪️📞 We turned dropped calls into a game and suddenly… everyone got it! The Call Dropper Challenge was brought to life as part of our ViVE booth experience. It’s a hands-on way to feel the communication chaos healthcare teams face every day - and how quickly things start to fall through the cracks. Now replace those pieces with real patient calls. Sound familiar? This is what patient communication looks like for many healthcare teams today. Sometimes, the best way to explain a problem isn’t a slide - it’s an experience 🎯

Healthcare has no shortage of technology 💡⚙️ Technology that works together? That’s another story. When platforms don’t talk to each other, patient leakage happens quietly and at scale. In a new blog post, our VP of Partnerships Gili Lichtman Kurtz explores why the healthcare tech stack still operates in silos and introduces the concept of the Agentic Nervous System. Instead of layering on more tools, AI agents can act as a connective layer across systems, workflows, and conversations - helping patient requests actually move through the organization. Because the next wave of agentic AI will not be defined by who builds the most features, but by who collaborates best. When systems finally work together, conversations turn into action. Worth the read 👇 https://lnkd.in/ead5_HhW

You know the recognition just hit the big stage when your logo is all over the NYSE trading floor screens 🔥 Honored to celebrate Hyro’s inclusion in Fierce Healthcare’s Fierce 15 of 2026. Huge thanks to the NYSE team for the recognition - and to Fierce Healthcare for highlighting companies pushing healthcare innovation forward. Pretty special moment for the team. BTW - we’re all about Agentic AI, not Gen AI, so this image was created the old-fashioned way 📷 😉