HTS (Hopper Technology Solutions)

✈️ Travel companies have spent years competing on price. That playbook is changing. Fintech — specifically Cancel for Any Reason and Disruption Assistance — now accounts for 45% of HTS' total profit. 👉 Here's why: travelers have fundamentally shifted what they're optimizing for. Travelers now rank ticket refundability as a top value and prioritize flexibility to change plans. During peak travel disruption periods, attach rates for HTS' flexibility offerings spike — purchases of Disruption Assistance up over 60% following major disruption events, such as the conflict in Venezuela earlier this year and the government shutdown last fall. For travel providers, this isn't just an ancillary add-on anymore. It's a scalable revenue layer with an 84% repeat purchase rate and 85% increase in category revenue for partners who integrate it. Flexibility has become a product — and the economics are proving it. Read our full breakdown of how travel fintech is reshaping the industry 👇 https://lnkd.in/ezenxmhY

RBC and HTS (Hopper Technology Solutions) have announced a long-term collaboration to provide an enhanced travel loyalty experience for all Avion Rewards members! Bringing together Canada's largest proprietary loyalty program and one of the country's leading travel technology platforms, this offering delivers a world-class travel booking platform for Canadian travelers and significantly enhances the value and benefits available to RBC credit cardholders, including Avion cardholders. "RBC’s collaboration with HTS represents a significant milestone in transforming travel loyalty, delivering smarter, industry-first features for our Avion Rewards members to enjoy,” says Vinita Savani, MBA, CFA, ICD.D, Executive Vice President, Cards & Loyalty at RBC. Read the full announcement here: https://lnkd.in/et-Zt_fK

Travel distribution is shifting and fast. Banks, loyalty programs and consumer brands are building owned travel ecosystems, embedding booking directly into the platforms customers already trust. Why it matters: rising acquisition costs and the growing importance of first-party data are making traditional channels less effective. In response, companies are combining travel, loyalty, payments and rewards into one seamless experience. The impact? Higher conversion, stronger retention and greater lifetime value. Bottom line: Travel is evolving from a standalone transaction into a powerful driver of customer acquisition and long-term engagement. 🏦 Read more on why banks and banks are building owned travel ecosystems: https://lnkd.in/eWcQWgjp

🏆 We’re proud to share that HTS (Hopper Technology Solutions) has been named a winner in the 2026 Artificial Intelligence Excellence Awards - recognized in the Agentic AI category by the Business Intelligence Group. This award highlights the real-world impact of HTS Assist, our autonomous AI agent built for travel customer service. HTS Assist is helping partners improve customer experience while reducing servicing costs at scale As AI moves beyond experimentation, we’re focused on delivering solutions that are not only innovative but measurable, responsible and impactful. Huge congratulations to our team and partners who made this possible! 🎥 Learn more about HTS Assist: https://lnkd.in/g5MphFVf 👉 Read more about the award: https://lnkd.in/gxXs_-jM

HTS (Hopper Technology Solutions) has been named to Fast Company’s Most Innovative Companies in Travel list for 2026 – marking our 7th time on the list. This recognition highlights our work helping partners modernize travel through AI and fintech. A key driver: HTS Assist, our agentic AI solutions delivering end-to-end support across voice and chat in 200+ markets and 30+ languages. Early results: • 65% lower servicing costs • 4x faster response times • 15% conversion to ancillary sales Proud to be shaping the future of travel alongside our global partners. 🔗 Read more about the recognition here: https://lnkd.in/ekSG3Hpg

Are you headed to Digital Travel Connect this week? Our SVP of AI Solutions & Customer Experience, Jo L., will take the stage as part of the keynote panel discussion titled, "Leading the AI Change Transformation: Aligning Teams to Scale Faster and Outpace The Competition." The panel, which will also feature individuals from Southwest Airlines, United Airlines, and Turkish Airlines, will focus on practical use cases of AI at scale, including how executives set the narrative, pick priorities that matter, and help teams grow together. If you are in San Diego this week, reach out to connect with our team!

Next week, our CEO, Frederic Lalonde, will be joining Pete Comeau, Managing Director at Phocuswright, on stage Tuesday, March 24th at Phocuswright's Travel Marketing AI Summit. AI is fundamentally changing how we book, plan and experience travel. In fact, according to Phocuswright research, over half of active U.S. travelers are now using AI for planning, booking or in-destination assistance. During Tuesday's session, Fred will discuss what this shift means for the industry and how brands can win over the next generation of travelers through AI-driven solutions. You won't want to miss it. If you’ll be at Phocuswright's Travel Marketing AI Summit in NYC, reach out to connect with our team!

We’re proud to share that HTS (Hopper Technology Solutions) has been named “Overall FinTech Software of the Year” at the 10th annual FinTech Breakthrough Awards. 🎉 Marking its 10th anniversary, the FinTech Breakthrough Awards program honors the innovators that are redefining the future of fintech. This recognition highlights HTS' mission to power modern travel through data and AI – helping partners deliver more flexibility with products like HTS’ Cancel for Any Reason and Disruption Assistance for Any Reason. Read more about the award here: https://lnkd.in/ePqEvY7J

We’re excited to share a new milestone in our partnership with Capital One. In 2021, Capital One took a bold step as our first B2B partner. Together, we built Capital One Travel into one of the most successful credit card travel portals in the industry - growing booking volumes 10x and helping millions of customers plan and book travel today. What started with Capital One has grown into a global travel commerce platform trusted by banks, airlines, and travel providers worldwide. Today, HTS (Hopper Technology Solutions) powers billions in travel and travel fintech annually across 20+ partners around the world, with more to come. As Capital One continues to scale its travel offering, they’ll be bringing the portal in-house. We’ll continue working together, delivering HTS fintech products like Cancel For Any Reason and Flight Disruption Assistance to Capital One customers. Additionally, some of our team members will transition alongside them to support this next phase. We’re incredibly grateful that Capital One took an early bet on us, and we’re excited for what’s ahead! https://lnkd.in/eNFJQCke

Today we’re launching HTS’ Cancel for Any Reason (CFAR) for hotels product.  HTS is expanding its suite of fintech solutions, deploying its industry-leading AI infrastructure to bring premium flexibility – once exclusive to the airline sector – to the global hospitality industry. The product is already live with partners, including Tripadvisor and Cloudbeds, and will be launching with more leading companies in the hospitality industry, such as Aven Hospitality. With a proven global market-fit, HTS is powering flexibility options on hotels across more than 190 countries. HTS' CFAR for hotels unlocks a new high-margin revenue stream while elevating the customer journey with a seamless solution designed to address one of travelers’ most pressing pain points: flexibility. Read more about the new product here, and check out a full demo below: https://lnkd.in/ewci9u3V