Bring customer intelligence to where you already work. With the new Dovetail connector for ChatGPT, you can access insights from across your workspace without ever leaving your conversation. Search your workspace. Retrieve projects. Reference real customer quotes. All without switching tools.
Dovetail
Software Development
Dovetail centralizes customer intelligence into AI-driven insights that fuel innovation at scale.
About us
Dovetail is the always-on customer intelligence platform that automatically centralizes and instantly transforms every customer interaction into actionable insights that are accessible to everyone in the business—so you can drive customer-led innovation at scale. Join the ranks of Okta, Ford, Meta, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail. Founded by Benjamin Humphrey and Bradley Ayers, and driven by ambition, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing. Dovetail has 115+ employees across offices in Sydney and San Francisco.
- Website
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https://dovetail.com
External link for Dovetail
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Sydney
- Type
- Privately Held
- Founded
- 2017
- Specialties
- design, user experience, development, software, saas, product design, product management, product, user research, product discovery, voice of customer, customer experience, experience management, cx, and ux
Products
![Click here to view Dovetail]()
Dovetail
Product Management Software
Dovetail is the always-on customer intelligence platform that automatically centralizes and instantly transforms every customer interaction into actionable insights that are accessible to everyone in the business—so you can drive customer-led innovation at scale.
Locations
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Primary
Get directions
Sydney, AU
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Get directions
San Francisco , US
Employees at Dovetail
Updates
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Insights used to come after the work. Now the real value is helping shape the work while it’s still moving. When ideas move from concept to code in days, insights have to surface earlier and closer to the decisions being made. At Dovetail, our Experience Team, Anahita Jamshidi Fard and Christina Hatgis, evolved to meet that moment.
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Last week, we hosted three huge events at the Dovetail office in Sydney: 👩🎨 AI-Powered UX Process: How AI is Transforming the Design Process with IxDF Sydney 🤖 Pioneering AI Performance with GenAI Lab 🧑💻 Cursor Curated Sydney We welcomed over 220 attendees from design, product management, UX, and engineering for an AI-powered week full of talks, discussions, demos, and even a hackathon! We love opening our space to the community—bringing together the people experimenting with AI, building new tools, and pushing the industry forward. Thank you to everyone who joined us, to our partners who made it possible, and to Tomas Belica for always making our office an inviting space! Follow our LinkedIn to be the first to know about our upcoming events.
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We’re excited to host Cursor Curated Sydney, a hands-on evening where builders, designers, and curious makers will remix starter demos using AI-powered coding. The event is technically sold out, but you can still join the waitlist in case spots open up! If you’re curious about creative coding, AI-assisted development, or just want to see what happens when a room full of makers starts experimenting together, this one will be special. 👉 Join the waitlist: https://luma.com/t586tacc
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What an amazing evening we had with Friends of Figma, Sydney, setting a record for the most people to attend an event at our office! A massive thank you to our speakers, Ben Conolly and Oscar Watson-Smith, for giving insightful talks that bridge software engineering and design, and to the Friends of Figma community for turning out in record numbers!
✨ Last night our community came together at Dovetail to explore what happens when the line between 𝗱𝗲����𝗶𝗴𝗻 𝗮𝗻𝗱 𝗰𝗼𝗱𝗲 starts to disappear (and the feedback loop gets very interesting) 🔁💻 Kicked off by Ben Conolly from Dovetail, who reminded us that mythical time-frugal developers might actually be the role model, spotting the repetitive work worth automating and saving time for the problems that matter most. From fuzzy scripts for fuzzy problems to using AI where rigid automation falls short, Ben showed how messy inputs can still lead to clear outputs ✨⚙️ Then Oscar Watson-Smith from Figma had the room buzzing with what code to canvas could really mean, taking ideas from code into Figma, refining them visually, then heading straight back into build 🎨➡️💻 And the conversation didn’t stop there, the Q&A opened up some great discussion on where these workflows are heading, what this means for teams, and just how quickly the handoff between design and engineering is evolving 💫🗣️ Thank you to Dovetail for hosting our community again and creating the perfect space for conversations at the intersection of design and engineering 🏡 And of course, a big thanks to our community who brought the energy ✨ and our volunteers for making the night what it was 🪄💜 #FriendsofFigma #FoFSydney #FoF_Sydney #DesignToCode #NothingGreatIsMadeAlone
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That’s right, we’re everywhere 👀 Our ads have taken over Sydney in the same way Dovetail takes over the manual work of digging through countless hours of data just to find that key insight. Because when it comes to building great products, The best never guess. They turn customer conversations into actionable intelligence.
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Free coffee + great engineers = a very full café ☕ We popped up at JIBBI Coffee Roasters last Thursday so software engineers could stop by and chat with some Dovetailers about the future of engineering. At a time when there’s been a lot of uncertainty in the tech market, it was refreshing to host a not-so-ordinary morning with engineers who are excited about what’s next. If you’re exploring what your next chapter might look like, or know someone who is, we’re hiring engineers at Dovetail: https://dvtl.link/4dkIUcn
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Design and engineering have always been connected. Now, the loop between them is tightening fast. This Wednesday, we’re opening the Dovetail office to co-host an evening with Friends of Figma, Sydney, exploring the future of the design ↔ code workflow. You’ll hear from: 🎤 Ben Conolly, Senior Software Engineer at Dovetail Design to Code: Cutting Out the Busywork 🎤 Oscar Watson-Smith, Engineering at Figma Code to Canvas If you design, build, or collaborate across both, this one’s for you. 🎟️ Spots are limited, secure yours now: https://dvtl.link/4sC62HO
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Head down to our Sydney office next Tuesday for OpenClaw's very first SydClaw meetup! There will be drinks, nibbles, and an amazing lineup of talks from Jack Coy, Daniel Reissenberger, and Sascha Reuter 🙌 Registrations are limited, secure your spot now: https://luma.com/wgq7ivyp
🎉 Happy to announce that the fine folks at Dovetail have agreed to host our very first OpenClaw Sydney (SydClaw) Meetup! 📅 March 17, 2026 @ 6pm 📍 Dovetail HQ — Surry Hills, NSW What to expect: • Two focused talks on balancing security with high-agency OpenClaw bots • A wildcard community slot (pitch your idea!) • Practical tips, workflows, and plugins from builders in the trenches • Meaningful conversations with people actively building in AI Whether you’re experimenting with AI agents, building tooling, or just curious about where this space is heading, this meetup is for you. Big appreciation again to Dovetail for hosting us and helping create space for this community to grow 🙌 🔗 Register here: https://luma.com/wgq7ivyp #OpenClaw #AICommunity #SydneyTech #Meetup #Dovetail