Flip

THE PHONE IS THE FRONT DOOR TO CARE. We’re proud to release our first-ever healthcare case study with TrustCare Health. Flip now answers every inbound call, has reduced unresolved calls by 80%, and helped complete 5,000+ patient billing outreach calls with an 18% collections rate. “There are lots of vendors who want to answer your phone call, but that’s only the tip of the spear. What really matters is what happens once the call is answered,” Philip M. Coburn, COO at TrustCare, explains. In urgent care, demand isn’t the problem - access is. When every call gets answered by Flip, more patients get scheduled, more bills get resolved, and front desk teams can focus on the people standing in front of them. Thank you to the entire TrustCare team, and all of the Flippers, who made this possible.

THE FLIPPIN’ DREAM TEAM JUST LEVELED UP We've made a lot of bold moves at Flip. We built a Voice AI platform that truly allows our clients to deliver the best experience for their customers. We closed a $20M Series A. We convinced entire industries that the phone call isn't dead, it's just been waiting for us. And now, we’re thrilled to welcome Amy McDonnell as Chief Customer Officer and Lee Nadler as Chief Marketing Officer - two leaders who are unreasonably good at what they do. Amy brings 25 years of experience in CX and BPO, setting the standard for what enterprise trust is supposed to look like. Lee is a marketing veteran who has built global brands, and now, is ready to show the entire world that AI in customer support has a name, and that name is Flip. Together, they're here to help us keep doing what we do best: Flip the script on your phone channel. Answer faster. Resolve confidently. Make sure that when the phone rings, our clients don't just win - they dominate. Welcome to the family, Amy and Lee. The #FlippinLegends roster just got stronger.

STOP TRYING TO DEFLECT THE CALL. Maureen Watson, CPO at Madison Reed, wants more of them. Because it’s not just about a shipment. She’s calling because she wants to know what she’s going to look like. That’s a different level of trust. So when Madison Reed rethought its phone channel, the goal wasn’t fewer calls. It was better ones. Flip now helps: • protect expert time by efficiently routing to colorists • handle booking & account changes instantly • unify retail & eCommerce into one phone experience • prove impact through real outcomes • operate as an extension of the team “Flip is so seamless at Madison Reed, it almost doesn’t get talked about,” Maureen said. “It’s a non-squeaky wheel.” When automation works this well, it doesn’t replace people. It protects the moments where people matter most. Huge thanks to Maureen Watson, Celeste Cereijo Leon de la Barra, Misako Mori, and the Madison Reed team, as well as Flip’s own Stephen Kelly for building this together 💜

SOFTWARE SHIPS FEATURES, BUT Flip SHIPS OUTCOMES. Max Graham, Flip’s Healthcare Product Lead, explains how we think about driving results - week after week. Because when the voice channel works better, everything works better: • patients get help faster • front desk teams can spend more time on in-person interactions • RCM teams can spend less time on the phone and more time resolving accounts That’s what we’re obsessed with here at Flip. Learn more about how you can drive high-quality patient experiences across healthcare at FlipCx Dot Com.

They say you just know. I say it’s almost scary when it happens. Four years ago, I met Brian Schiff and Sam Krut. In a virtual room full of people, the rest of the world stopped existing. It wasn’t just a “click”; it was a collision of trajectories. We saw exactly what the other was building before the bricks were even laid. For years now, we’ve been in the trenches from opposite sides of the fence: +Paving paths to win and connecting our deepest networks. +Scaling teams and sharing the war stories only the obsessed understand. +Breaking bread across cities to build strategies that actually work. Brian and Sam are two of the most intuitive, brave, and dedicated founders I know. It is no wonder everyone rallies behind them the second they step to the plate. Today, I’m stepping off the sidelines and onto the field. In a market drowning in AI noise, most options are just… confusing. FLIP is different. Following exceptional growth and a $20M Series A, we are going deep where others stay surface-level. Deep vertical integration is the only way to solve complex service journeys. After years on the dark side of BPO, I know exactly where the bodies are buried and where the friction lives. My background in CX means I don't just talk about seamless journeys. I’ve lived the nightmares and know how to fix them. I’ve seen the elegance and know how to replicate it! FLIP doesn’t just automate. We OBLITERATE friction in the phone channel for Healthcare, Transportation, and Retail. With 300 million successful calls delivered, we are the partner built for reality. I am beyond thrilled to join this superstar team as we take Flip to its next evolution. The pom-poms are gone; the clipboard is out. LFG TEAM!!!! I’m officially FLIPPED. 💥🚀 #FLIP #VoiceAI #CX #Disruption #SeriesA #BPO #Innovation

THIS IS WHAT THE “FIRST LINE OF DEFENSE” LOOKS LIKE AT JAXXON. Check out our video with Caela Castillo, Director of CX, on how her team runs a 24/7 phone operation with Flip. “People think customers don’t want to call anymore - but they do. Flip is our first line of defense any time a customer calls in.” To get the full case study, visit FlipCX dot Com/case-studies

It's that time of year again 🏆✨ Coached by Kevin Clarke, the Urgent Care Partner Ecosystem is a curated group of organizations that deliver specialized capabilities + evolved business motions to expand human impact at every urgent care touchpoint Follow and get to know the official roster of partners: Zocdoc Master Clinicians Amazon Pharmacy Datavant Experity Flip Urgent Care Consultants Google Find more ways to help your patients win >> https://lnkd.in/gMY2NrCp

Rally House is building a humble beloved empire out of KC We’ve had the pleasure at Flip of partnering with them since 2024, and got our teams together at their new HQ last week While many are stuck stumbling on the step from 0 —> 1 in AI support, their eyes are set on step 10 Pleasure building together, and thank you for hosting Gus, Kristen, Jacob, Chloe, Scott & team 💜 ONWARD