EliseAI

The average turn takes 11 days. The best operators do it in 5. The difference isn't necessarily speed. It’s when the work starts. Top operators are inspecting before move-out, pre-scheduling vendors, and sequencing every step so there are no idle days between them. Another interesting find: They're not turning every unit at the same pace. They're matching turn speed to leasing demand—prioritizing the units that need to be ready first. 📖 Our Maintenance Playbook breaks down how they're doing it: https://hubs.la/Q049B-1x0

At EliseAI we've been building Product Solutions for a while now. It started as a small team in NYC trying to figure out what it actually looks like to support our clients and deploy AI inside real housing operations. Not demo AI. Real AI. The kind that a leasing manager at a 5,000 unit portfolio depends on every single day. The work is harder than we could have expected and way more interesting. You're not only closing tickets. You're figuring out why a system isn't behaving as expected, diagnosing root cause issues, and making suggestions for product improvements, all while partnering alongside Engineering through it all. You see your work in the product within weeks. Housing is underserved by good tech. The operators we work with are running massive portfolios on systems that haven't changed in years. We're changing that. Our NYC team is growing. And we've started hiring in SF and Toronto. 🙌 If you've been sitting in a CS, Solutions for another adjacent function thinking 'I want to help redesign this whole thing' – come join us. Link in comments.

How do you transform a 50-year-old company without losing the people who built it? That's the question Chris Lahna lives every day at Dominium. 40,000+ apartments, 19 states, and a real reinvention of how all of it works: the people, the process, the technology. As Partner, President of Property Management and Chief Talent Officer, Chris owns both sides of that equation. What changes and how you bring everyone with you. He and Jacob Kosior get into the uncomfortable truths of leading transformation at scale on Episode 2 of In Good Company. If you're navigating change right now, this is a must-listen. Link in the comments! 👇

🛠️ Do you run maintenance operations? The operators in the top quartile aren't just faster… their systems are built differently. We looked at data from 1.8M+ work orders across 500+ portfolios to develop a Multifamily Maintenance Playbook. The playbook dives into top, inter, and bottom-quartile results across maintenance KPIs like average turn cycle, repeat issue rate, first time fix rate, and more. What’s inside: ✅ Self-assessment on your operations’ digitalized maintenance maturity  ✅ Benchmark data across thousands of properties  ✅ 12-month roadmap based on your stage Get your copy at the link in the comments below ⬇️

We launched in Austin with strong momentum. Now, the EliseAI Executive Leadership Conference continues across 14 additional cities this spring. This one-day executive forum convenes senior multifamily leaders to explore the role of AI in driving operational efficiency, reducing costs, and shaping the future of property management. Participants can expect: – Data-driven insights  – Practical AI strategies  – Peer-led discussion with industry leaders  See which cities we’ll be headed to next and register now! Link in comments.

The hardest part of adopting new technology isn't the software. It's the people. Chris Lahna has spent years navigating exactly that — as Partner, President of Property Management and Chief Talent Officer at Dominium, one of the country's largest affordable housing operators, where change isn't theoretical. It's operational. This Wednesday on In Good Company, Chris and our own Jacob Kosior get into what it actually takes to bring people along when the way you work is fundamentally shifting. Worth your time. Link in the comments below! 👇

Nearly 1 in 4 resident-reported maintenance emergencies aren't actually emergencies. But without a system to tell the difference, every call gets treated the same way—and your team pays for it in overtime, deferred work, and a backlog that never seems to shrink. The operators solving this aren't adding headcount. They're letting AI handle the triage. See how one operator cut emergency maintenance calls by 26% ↓ https://hubs.la/Q048J1v20

A lot of CS work still looks more like caretaking, rather than strategic growth. Keep the account healthy. Prep the deck. Stay ahead of risk. Do the follow-up. That work matters, but it’s only part of the job. The more interesting part is when you’re helping a customer actually change something operationally. That’s usually harder, messier, and a lot more valuable. I’m speaking about that at an invite-only event EliseAI is hosting in NYC on April 21. If you’re a senior CSM and that’s the part of the role you care most about, link’s in the comments. #CustomerSuccess #CS #EliseAI #NYC

🏥 Heartland Women's Healthcare expected EliseAI to save their team time. It did. But the patient experience gains were what really stood out. 📉 88% reduction in call abandonment ⌛️ 83% reduction in wait times 🗓️ 1,200+ appointments scheduled monthly ⏰ 85+ hours saved per week Patients who used to hang up now get through immediately. Across 9 locations and 30 providers. Read the full story in the comments ⬇️

What if every resident call was answered instantly and every maintenance request was triaged before it hit your team's desk? At EliseNOW, we're opening our platform to show what's new across Leasing, Voice, EliseCRM, Maintenance, Renewal and Affordable Housing. One hour. Live demos. Real results. Where property management sees what’s next. 🔗 RSVP in the comments