CoreSphere, LLC

AI that shows up when people need it most. Every year, millions of people call government agencies with one simple question: "Where does my application stand?" Too often, they get a busy signal, spend an hour on hold, or receive an answer days later. For a commercial business, that's poor customer service. For a health and human services agency, it can mean a family waiting on benefits, someone delaying needed care, or a constituent giving up because they couldn't reach anyone. That's why we built CARA. CARA is an AI-powered constituent voice agent built on Salesforce Agentforce Voice as part of our CareSphere accelerator for Salesforce Health Cloud and Public Sector Solutions. Available 24/7, CARA answers the calls that traditionally sit in queues—checking eligibility, providing case status updates, answering common questions, and helping constituents get the information they need in plain language, without waiting for a caseworker to become available. And when a conversation requires a human, CARA seamlessly transfers the caller into the agency's existing contact center providing the live agent with the context of the conversation so constituents never have to start over. What excites us most isn't the technology.........It's the impact. We're seeing agencies adopt constituent-facing AI before back-office automation because the value is immediate: shorter wait times, reduced call volumes, better staff utilization, and—most importantly—fewer people falling through the cracks simply because no one answered the phone. This is what meaningful AI adoption looks like. Not replacing people. Helping people reach the services they depend on—faster, easier, and whenever they need them. If you're exploring how AI can improve constituent services, start where the wait time hurts the most. To learn more or request a demo visit: https://lnkd.in/dXtxMbi #CareSphere #CoreSphere #Salesforce #Agentforce #PublicSector #GovTech #HealthAndHumanServices #CustomerExperience #ContactCenter #ArtificialIntelligence #DigitalTransformation

We are excited to share that CoreSphere has been recognized as a 2026 Top Workplace, earning the #30 ranking among small businesses this year! This achievement is especially meaningful because it reflects the incredible people behind our success. Every day, our team brings passion, innovation, collaboration, and a commitment to excellence that helps create a workplace where employees thrive and clients succeed. At CoreSphere, our culture is built on empowering people, fostering growth, and delivering exceptional service. This recognition is a testament to the dedication of our employees, the trust of our clients, and the support of our valued partners. To our amazing team: thank you for your hard work, resilience, and unwavering commitment to making CoreSphere a place where great things happen. To our clients and partners: thank you for being part of our journey and for trusting us to support your mission. This accomplishment belongs to all of you, and we look forward to continuing to grow, innovate, and make an impact together. #TopWorkplaces2026 #CoreSphere #WorkplaceCulture #TeamCoreSphere #EmployeeExperience #Leadership #CompanyCulture #EmployeeEngagement #GreatPlaceToWork

Strong partnerships help drive meaningful transformation. CoreSphere was proud to support the Commonwealth of Pennsylvania's Enterprise Network Support Services initiative, helping implement a ServiceNow-powered Enterprise Service Desk designed to improve efficiency, streamline support, and enhance service delivery across the state. By bringing together incident management, service requests, knowledge management, and secure user access into a unified platform, the project helped create a more connected and responsive experience for both users and administrators. It's the kind of work we enjoy most: partnering with organizations to solve complex challenges and build solutions that make a lasting impact. #ServiceNow #GovTech #DigitalTransformation #PublicSector #ITSM #GovernmentTechnology

At CoreSphere, we’re proud to help state and local agencies modernize the way they connect with and serve their communities. One example is our work with the @Metropolitan Washington Airports Authority, where, alongside, we helped create a fully connected outreach and engagement platform serving more than 45 million travelers annually. By integrating customer service, social media listening, analytics, and automated case routing into a single Salesforce-powered solution, the team gained faster response times, improved visibility, and stronger customer engagement across multiple channels. It’s the kind of work we love most: helping organizations turn complex systems into more connected, responsive, and human-centered experiences. #GovTech #Salesforce #DigitalTransformation #CustomerExperience #PublicSector #Innovation

At CoreSphere, we help organizations simplify complexity and create workflows that actually work for the people using them every day. That’s why our @ServiceNow practice is focused on more than implementation. It’s about helping teams improve visibility, automate manual processes, strengthen service delivery, and create better experiences across the organization. From IT service management and operations to customer workflows and digital transformation initiatives, we work with organizations to build scalable, connected solutions designed to meet real-world needs. Because the best technology should not feel complicated. It should help people move faster, collaborate better, and focus more on the work that matters most. #ServiceNow #DigitalTransformation #WorkflowAutomation #GovTech #Innovation #CustomerExperience

Great conversations, thoughtful collaboration, and a shared focus on the future of digital government. Texas Innovation Day brought together public-sector leaders, industry partners, and Salesforce experts to explore how AI, emerging technologies, and modern platforms can help agencies better serve their communities. As a Sponsor and participant, CoreSphere is grateful to have been part of the discussions and inspired by the commitment across the room to building smarter, more connected, and more human-centered government experiences. Thank you to everyone who shared insights, ideas, and real-world experiences throughout the event. Partnerships like these continue to move innovation forward. #PublicSector #GovTech #AgentForce #Salesforce

Digital transformation is not just about upgrading technology. It’s about improving the experience for the people using it every day. From Salesforce and ServiceNow implementations to AI-enabled solutions like CareSphere, CoreSphere helps organizations build systems that are more connected, efficient, and mission-focused. Smarter tools. Stronger outcomes. More time spent serving communities. #GovTech #DigitalInnovation #ServiceNow #Salesforce

At CoreSphere, innovation is built on more than 20 years of experience helping organizations solve complex challenges through technology. From cloud transformation and AI-driven tools to Salesforce and ServiceNow solutions, we help modernize operations in ways that are thoughtful, scalable, and people-centered. Because the best technology is not just powerful. It’s reliable, intuitive, and built to support the people who rely on it every day. #DigitalTransformation #GovTech #Salesforce #TechForGood

CoreSphere is HIRING! REMOTE Lead Salesforce Developer/Architect to support public sector! This role will support State and Local Health and Human Services Salesforce projects. Candidate must have experience with PSS Solutions like OmniStudio implementations focused on digitizing professional licensing, permitting, and inspection workflows for state agencies. Full time only, no contract/C2C. If this sounds like you or someone you know, please apply here: https://bit.ly/41B8AdU

CoreSphere is excited to co-present with Travis County, one of the largest counties in Texas at the Texas Government Innovation Day on Wednesday, May 13 at 2pm CT. Join us for the origin story of how we partnered to create a revolutionary client management system. Come engage with public-sector leaders shaping the future of modernization with cloud-based solutions, digital strategies, and AI. If your team or agency is focused on creating 360 degree views of constituents, integrating systems that result in cohesive workflows, or optimizing the citizen experience, let’s connect. Let’s build what’s next. Learn more: https://lnkd.in/ee7Fy9Kr