AbbaDox

Step inside Digital Medical Imaging, where most of a patient's visit is set before they ever walk through the door. We followed Will through DMI for a Backstage Tour of a facility that has run on AbbaDox for more than two decades. He showed us the front desk, where patients check themselves in and are ready to go in less than four minutes, and introduced the modalities the team works with every day, from ultrasound and CT to MRI. He also told us what it's been like with Abby, our voice agent. Patients get a text two days out and a confirmation call from Abby the day before, so the schedule stays full and the front desk stays focused on the people in the room. Will's read after two decades with us? Reliable, efficient, productive, fast-paced. Watch the full tour to see how it comes together 👇 https://lnkd.in/eymhyZJc

Pride Month is a time to show support. It is also a time to be specific about what support looks like.   At AbbaDox, inclusion shows up in the policies and processes that shape everyday work. Our health coverage extends to same-sex domestic partners. We maintain a zero-tolerance harassment policy, and every employee has direct access to HR for a private 1:1 conversation, without needing to go through a manager.   It also shows up in how we hire, evaluate, and grow our team. Candidates go through a structured interview process. Promotions and raises are tied to documented performance, not visibility, politics, or personal connections. We hire for the work, and we build processes that give more people a fair opportunity to succeed.   That commitment is not limited to one month. It is part of how we believe people should be treated at work, so they can do their best work as themselves. That is better for our team and better for the clients who count on us.   We’re one team. 🌈

Three cities. Two new episodes. Twenty-three years. May was one of those months where everything happened at once and we showed up for all of it. The May edition of Pulse is out now. Go take a look!

We're #hiring a new Implementation Manager in Florida. Apply today or share this post with your network.

Heading to SIIM 2026? Stop by and see what happens when every scheduling call gets answered. We’re bringing Abby to Pittsburgh. For imaging centers, scheduling never slows down. Appointment requests, reschedules, and patient questions keep staff tied up on the phone and away from higher-value work. That’s exactly what Abby was built to solve. Our AI voice agent handles real scheduling conversations, books appointments, confirms visits, and routes callers to staff when a human touch matters most. Here’s what imaging centers are seeing: 📞 58% of answered calls convert to booked appointments ⭐ 94% patient satisfaction with AI-assisted scheduling 🕐 24/7 coverage, including evenings, weekends, and holidays 📉 31% fewer same-day cancellations The impact: less time managing calls, and more time focused on patients, staff efficiency, and daily operations. �� Booth #229 | June 10–12 | Pittsburgh Stop by to meet Dianne Keen, FRBMA, Quinn Cartall, Terrence Kaiser, MBA, and Valentina P. We’ll be demoing Abby live and sharing how imaging centers are using AI to improve scheduling efficiency and patient experience. Society for Imaging Informatics in Medicine (SIIM) #Radiology #AutonomousWorkflows #SiiM2026

Won't patients just hang up? It's the first thing every imaging center COO asks before putting AI on the phones. The assumption is that callers will demand a person the second they realize they're not talking to one. That every call ends in a transfer. The data says otherwise. Less than 1% of scheduling calls handled by Abby, AbbaDox VoiceAI end in a human transfer request. Across every center running Abby. In English, Spanish, French, and Creole. When a transfer does happen, every one of them makes the next caller's experience sharper, because Abby is built in-house at AbbaDox, not licensed from a generic voice vendor. Isaac Aronov, our CTO, broke down the operational story on the Radiology Business Webinar with Tim Haley, CTO at Capitol Imaging. Full conversation here - https://lnkd.in/e4Ar-UtJ If you want to hear Abby on a real patient call, reply and we'll send the recording.

We’re particular about how things are built. Even the kitchen. In our new space, drawers are labeled, shelves are organized, and nothing has to be hunted down. It may look like a small detail, but it reflects how we work: clear, thoughtful, and built so the next person never has to guess. That matters to us because spaces shape how teams work together. And for us, this space was never just about having more room. It was about creating a place where our team can connect, collaborate, and support our clients side by side. As more imaging centers came on board, our team grew with them. We needed a space designed for the way we actually work today and for where we’re headed next. Today is our first day working from our new home, and the start of a new chapter for AbbaDox.💙✨

For the fifth time, AbbaDox has been named a Top Workplace, this year as a 2026 Top Workplaces Culture Excellence winner for Employee Appreciation. The timing makes this one extra special. May marks our 23rd anniversary, and over the past two years our team has nearly doubled in size. Scaling fast while keeping the culture intact is the thing we're proudest of, and it's the part that doesn't usually show up in a press release. This award comes from Energage's research-backed employee engagement survey, which means it's not a panel of judges scoring us from the outside. It's our own team saying this is a place worth showing up for. The carousel below is the real story. Our people, in their own words, on what makes AbbaDox feel like AbbaDox. Swipe through, they said it better than any of us could. To the team building this place every day: this one's yours. 💙 Tyler Ricketts Andreina Boudle Pierre-Antoine T. Camila O. Camila Daza Valentina Pacheco Corinna Rost Laura McGee, PMP, RCC Austin Helmus Dianne Keen, FRBMA #TopWorkplaces2026 #HealthcareTech #Radiology

Patients don’t wait on hold anymore. They move on. If your imaging center is still relying on voicemail queues and manual callbacks to manage scheduling volume, you’re losing appointments you never even knew existed. Abby changes that. ✔ Answers calls 24/7 ✔ Books appointments autonomously ✔ Fills canceled slots from the waitlist ✔ Resolves confirmations and reschedules automatically The result: More booked appointments. Fewer gaps in the schedule. Less front-desk overload. See Abby handle a real scheduling call live at SIIM. 📍 Booth 229 📅 June 10–12 | Pittsburgh, PA Bring your hardest scheduling scenario. We’ll run it live on the spot. #AutonomousWorkflows #VoiceAI

"The magnet is always on."   In MRI, that isn't just a safety reminder. It's a mindset.   In this Voices of Experience conversation, Dianne Keen, FRBMA, sits down with Megan Stuff, COO at Southwest Medical Imaging, to explore what proactive MRI safety really looks like, from learning from failure before it becomes a crisis, to closing training gaps before complacency takes over.   One thing you'll rethink after this conversation: - Why the strongest safety programs don't wait for an incident, they train every role to recognize risk before it becomes harm If you lead imaging operations, manage MRI teams, or care about protecting patients and staff, this is your conversation.   RSVP and join us live on May 27th at 12:00 PM EST.   #VoicesOfExperience #MRI #Radiology #PatientSafety #ImagingLeadership