TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it's part of our original Service Drive series or breaking trends in the back end of the dealership, you'll find valuable strategies to drive revenue and enhance the customer experience.
Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it's part of our original Service Drive series or breaking trends in the back end of the dealership, you'll find valuable strategies to drive revenue and enhance the customer experience.
Service Drive
Ted Britt Ford & Lincoln boosts shop efficiency with a one technician per bay approach
Limited space and growing service demand are prompting dealerships to rethink productivity. At Ted Britt Ford & Lincoln in Chantilly, Virginia, implementing a one-technician-per-bay structure, combined with technology-driven communication systems,...
Mike Rocchi on how Faulkner Automotive Group builds technicians from the ground up
Fixed operations talent shortages continue to pressure dealership profitability nationwide. On today’s episode of Service Drive, Mike Rocchi, director of technical training for Faulkner Automotive Group, shares how the dealer...
Why service advisors are the profit lever dealers overlook — Corey Smith | EasyCare
On today's episode of Service Drive, EasyCare National Fixed Ops Training Manager Corey Smith shares what dealers should focus on in 2026 to maintain strong fixed ops performance and boost...
Twin Pine Ford’s Nolan Armpriester bets big on fixed ops for 2026 growth
While many dealership leaders rise through variable operations, Nolan Armpriester, General Manager at Twin Pine Ford of Hamburg, is leaning into what he believes is the most stable and scalable...
Jeff Cowan on the forgotten rules of professional salesmanship
Competition in the retail automotive market is rapidly intensifying, and building relationships is the key differentiator that sets salespeople apart from their competitors. On today's episode of Service Drive, sales...
The four pillars for service success in 2026 — John Fairchild | Fairchild Automotive Solutions
Fixed-ops remains one of the most powerful levers for dealership profitability and customer loyalty in 2026. On today's episode of Service Drive, John Fairchild, president of Fairchild Automotive Solutions and...
How fixed ops can skyrocket profits for dealerships in 2026 – Shon Kingrey | Kayser Automotive Group
As we head into 2026, the variable market is becoming increasingly unpredictable, which means fixed ops will play an even bigger role in dealership performance. Joining us on the latest...
Evelyn Cardenas discusses how CFADA is tackling the auto technician shortage
It's been over a year since the Central Florida Automobile Dealers Association launched its initiative to recruit, train and place automotive technicians into dealership service departments. On today's episode of...
