PHMG

The best AI strategy isn't about doing more with fewer people. It's about freeing your people to do what they do best. Our Chief Client Officer, Michael Nipper, shares five practical ways businesses can use AI to make customer communications: • Faster ⚡ • More consistent ✅ • Highly personalised 🎯 All whilst keeping the human touch. https://lnkd.in/eRNFHpKX

The AI question for most businesses isn't whether to adopt it. It's whether they're already using what they've got. Our CTO Chris Thacker latest article looks at what AI means for business communications right now – not in five years' time, but in the tools and systems businesses rely on today. The businesses getting ahead aren't necessarily the ones buying new technology. They're the ones making better use of what's already in front of them, without losing the human element that makes customer experience work.    Read the full article here: https://lnkd.in/e9AqmUJs

Is broken call routing costing your business? Your team may have learned to work around it. Your customers haven't.   Passed around. Put on hold. Sent in circles. Here's what your callers are actually experiencing – and what you can do about it.   Read the full article: https://lnkd.in/e7Qii_wG

Your phone system works. Your customer experience might not. Long hold times. Poor call quality. Repeating information. Small frustrations lose business fast. See what legacy systems are really costing SMBs. Read the full article → https://lnkd.in/eniHEenN

Poor customer communication rarely feels urgent in the moment. But over time, small gaps shape customer experience. Swipe through for the stats, benchmarks and hidden revenue costs businesses should be paying attention to. Read the full article, authored by our CCO Stephanie Kate Gilchrist: https://lnkd.in/eYy7TXHP

Happy holidays from all of us at PHMG. As we wrap up 2025, we thank our clients, partners, and colleagues across the globe for their continued collaboration, and we’re excited for what’s ahead in 2026. #wearePHMG #SeasonsGreetings

Our Annual Global Toy Drive took place across our respective offices last week, and we couldn’t be prouder of the generosity, teamwork, and heart shown 🧸 From donations big and small, our teams came together to help spread festive cheer and support families and children in our communities 🎁 A heartfelt thank you to our charity partners Mustard Tree, HelpNow and ChiGivesBack, Inc for helping turn generosity into real impact ❤️ #PHMGToyDrive #CreateWaves #WeArePHMG

You’ve planned the festive campaign. The emails are queued, the ads are live, the offers are sharp. But what happens when people call?   In the run up to the holidays, your phones get just as busy as your website. Customers ring to check stock, chase deliveries, confirm bookings and fix problems before the holidays hit.   If they can’t get through, they do exactly what you would: hang up, try someone else, move on.   In our new article, we dig into: • Why missed calls in Q4 hurt more than at any other time of year • What it feels like when calling your business “just works” • Simple changes that make hold time, menus and out-of-hours messages actually helpful • How brands use audio and call flow design to stay in control during peak season If you’ve ever tried calling your own business and felt your shoulders tense… this one’s for you. 👉 Read the full blog: https://lnkd.in/eyQiAgUy

Wishing our colleagues and clients across the US a wonderful Thanksgiving 🍂 #HappyThanksgiving #WeArePHMG