Peak Signal

On National Apprenticeship Week Celebration Friday, each member of the Peak Signal team has contributed a snippet of wisdom either celebrating what was inspiring or exciting when we were starting out and the advice that we would give to people embarking on their careers. #NAW2026 #SkillsForLife #Apprenticeship #CelebrationFriday #Broadcast #MediaTech

For Day 4 of National Apprenticeship Week focuses on Opportunity Thursday. Victoria Shepherd thinks back on her career so far and how being an apprentice has shaped her journey. National Apprenticeship Week always makes me reflect on a decision I made almost two decades ago: choosing an apprenticeship and a Foundation Degree in Communications Technology over the standard university path. At the time, I contributed to an article titled "Why I became an apprentice instead of a graduate." Re-reading it today, I’m struck by how that foundation didn’t just give me a job - it gave me a unique architectural map of how the broadcast industry actually functions. My apprenticeship wasn't spent in one dark room. I rotated through multiple departments including: - MCR & Engineering: Learning the "how" and the "fix" - SNG: Feeling the pressure of the live environment - Planning & Logistics: Seeing the jigsaw puzzle behind the scenes - Sales: Understanding the commercial promise we have to deliver on The greatest gift my apprenticeship gave me as a senior leader today is empathy. Throughout my career and in my role today as a Consultant, I often encounter friction points; those moments where Engineering says "it’s not possible," or Sales makes a promise that Projects struggle to meet. Because I have sat in the SNG truck, the MCR and with the delivery teams, I don't just see a workflow issue; I see the person behind the desk. I can relate to the field engineer and the project manager simultaneously, allowing me to mediate and solve problems in a way that many leaders who entered through a more linear route struggle to. It’s the difference between knowing the theory of a workflow and having actually lived it. In Broadcast Operations, Service Excellence isn't just about technical uptime. It’s about the seamlessness of the handovers between those departments. Because I started by walking in everyone’s shoes, I can view an operation as a single ecosystem. My goal is to ensure that the human handovers are as robust as the technical ones. When we understand our colleagues’ challenges, we turn individual speed into collective progress. To the businesses hesitant about hiring apprentices: You aren’t just filling a junior role. You are cultivating a future leader who will understand your business from the ground up. To the students looking at the industry today: Don’t feel pressured into the Graduate route if you love to learn by doing. An apprenticeship isn't just a career start, it's a competitive advantage that lasts a lifetime. #NAW2026 #Apprenticeships #BroadcastOperations #Leadership #ServiceExcellence #CareerJourney #SkillsForLife

The theme for day 3 of National Apprenticeship Week is Apprentice Wednesday. Our apprentice Matthew Wright shares his journey so far. #NAW2026 #Apprenticeships #SkillsForLife #ApprenticeWednesday #CareerJourney #BroadcastMedia #AI

Today is #EmployerTuesday for National Apprenticeship Week. Our Partner, Julian Shutt, shares his perspective on why apprenticeships are so valuable for a  company such as Peak Signal. The theme for #NAW2026 is "Skills for Life" and I see it as a shared effort where the benefits work both ways. It is about the whole team, including our apprentice, learning and developing together. In a boutique consultancy, staying on top of innovation while juggling various projects isn’t a luxury, it is what keeps us in business. If we do not explore new tools and test ideas, we cannot deliver the leading and creative solutions that our customers expect from us. By contributing to real projects from day one while researching and experimenting, having an apprentice helps the whole team stay sharp. Our projects increasingly require us to bridge the gap between traditional engineering and emerging technology, which we do by combining our proven industry expertise with the fresh, blunt perspectives that an apprenticeship can bring. #NAW2026 #SkillsForLife #EmployerTuesday #Broadcast #ArtsAndCulture #PeakSignal

Paula Mathews reflects on the first day of National Apprenticeship Week and the theme for this Launch Day of Skills for Life. When I was considering what to subject my LinkedIn connections to on this topic, I found myself reflecting on my own career in broadcasting, which marks its 40th anniversary in 2026 (not quite sure where that time went….). While I was reflecting, the thing that came to mind most wasn't the technology or the projects. It was the people. The mentors, trainers and colleagues who took the time to share their knowledge, pushed me out of my comfort zone but at the same time,  gave me the confidence to grow. I wouldn’t be where I am without them. That experience has shaped how I’ve approached my career ever since. Supporting trainees, recruiting people at the start of their journey, and helping them find their feet in the industry and grow in skills and confidence  has been one of the most rewarding parts of the job. At Peak Signal, we’re proud to have an apprentice in the business, and to be supporting apprenticeships, including in emerging areas like AI. Apprenticeships open up the industry to people who might not otherwise see broadcast technology careers as an option. They bring different perspectives, strengthen diversity and build teams that are better equipped for the future. I’ve also seen how important it is to help shape the standards behind that training. Being involved in the Broadcast and Media Systems Engineer Level 6 occupational standard has been about making sure it reflects the reality of modern broadcast engineering, not just where the industry has been, but where it’s going. So during National Apprenticeship Week, it’s worth remembering that technology will always evolve, but AI without people is just technology without judgement. It doesn’t set direction, take leaps of innovation, spot when something isn’t quite right, or take responsibility when it matters. People do. Investing in them is how we secure the future of our industry. #NAW2026 #Apprenticeship #Broadcast #MediaTech #AI #SkillsForLife

Turn and Face the Strange - with an unashamed nod to Ch-ch-ch-ch-changes, this week, it’s time for both a heartfelt farewell and an exciting new beginning within the Peak Signal team. A Fond Farewell (and Big Congratulations) to Sam Alwan Congratulations to our former Partner, Sam Alwan, who is taking on the role of Director of Group Playout and Operational Development at Sky. Sam has been a standout member of Peak Signal, instrumental in driving meaningful outcomes through his focus on Customer Experience, Service Design, and Operational Improvement. As Sam said, we’ve been “blessed to work with such a capable team on some truly impactful projects.” Right back at ya! Thank you for your drive,  partnership, and friendship. We’ll miss you, Sam, and we can’t wait to see the great things you will achieve at Sky. A Warm Welcome to Our New Apprentice - Matthew Wright We’re thrilled to welcome Matthew Wright, who joins Peak Signal this week as our new Apprentice! Matthew brings a passion for data and AI. His apprenticeship will equip him with cutting-edge skills to help our clients harness innovation and provide vital AI expertise across the broadcast, media, arts, and culture sectors. Matthew will be contributing to Peak Signal projects that blend emerging technology with real human impact, so expect to meet him soon. Welcome to the team, Matthew - we’re thrilled to have you on board! #MediaTech #Broadcast #AI #Apprenticeship #DigitalTransformation #PeakSignal #SamAlwan #Sky

Day 1 of the DPP Leaders Briefing is off to a great start! I'm looking forward to diving into the rest of today's packed agenda and tomorrow's sessions. Events like this are crucial for staying ahead in our industry. Excited to catch up with old friends and make new connections over the next two days. #DPPLeadersBriefing #LB2025 #MediaTech #IndustryLeaders #Networking #Innovation

That’s a wrap on #NCSW2025! This week reminded us that world-class customer experience isn't a one-time event, it's the core of sustained operational excellence. At Peak Signal our deep understanding of the Broadcast & Media industry means we don't just solve problems, we integrate seamless service into your workflows, driving efficiency and customer loyalty long after this week ends. If you're ready to transform your service operations send us a message today. #NationalCustomerServiceWeek #BroadcastMedia #OperationalExcellence #Mediatech

When a service incident occurs, is your team operating from a playbook or are they in a panic? Consistency is non-negotiable for global broadcast providers. We partnered with an international client who distributes high-profile broadcast and OTT services to define their Incident and Service Management Model. This was about more than just ITIL adherence; it was about ensuring a unified, high-quality response across multiple teams and new services. The Service Win -   • Standardised response - designed for every team to follow the same effective procedures.  • Clear accountability - roles and responsibilities defined, to speed up resolution times.  • Proactive prevention - with defined incident and problem management processes, the root causes are better understood to prevent recurrence. The takeaway for #NationalCustomerServiceWeek - we can help you define a global operating model where every customer, regardless of location, receives the same high-standard, structured service. Learn how Peak Signal brings structure to global service delivery https://lnkd.in/erVmBYE7 #NCSW2025

"We deliver great customer service." But do you know you do? Or are you just hoping you do? For our broadcast vendor client, the challenge wasn't a lack of effort - it was a lack of data. They wanted to run a Customer Satisfaction Survey for the first time, needing help to gather actionable insight. The service win -  We designed and executed a focused survey, allowing us to:  • Benchmark service quality - understand current satisfaction levels against industry peers.  • Identify hidden pain points - discover specific areas in the customer journey that needed targeted attention.  • Define future investment - use data to strategically prioritise operational and service improvements. The takeaway for #NationalCustomerServiceWeek - they moved from anecdotal feedback to a data-driven service strategy, using evidence to define what truly constitutes ‘great’ service. Stop guessing about customer service and start measuring it. Read more about how we define and measure customer satisfaction - https://lnkd.in/e7Q9uTHT #NationalCustomerServiceWeek #NCSW2025