Enterprise Application Services

Refuel should be an operationally led program, not just an IT initiative. Success depends on clear governance, engaged stakeholders, and committed executive sponsorship to drive prioritization and timely, accountable decisions.

Optimum partners with organizations to establish the governance and operating structures to launch Refuel effectively This includes designing an executive steering committee and advisory groups aligned to your operational strategy, with clear roles, decision rights, and accountability to keep the program focused and moving.

Epic Refuel is organized into two Phases: Phase 1 – Foundational Work, and Phase 2 – Workflow Improvement & Enhancement. Each phase is deliberately scoped and sequenced with a clear understanding of dependencies, resource requirements, and defined KPIs to measure performance before and after Refuel.

Optimum partners with you to design a focused, outcome-driven Refuel roadmap – aligning resources, implementation approach, and change management strategies to your operating model. Initiatives are prioritized to maximize strategic value, unlock cross-program synergies, and ensure sustained impact.

Want more from your planning phase? Optimum can help you use this time to stress-test your governance, activate decision-making, and realize early value.  We work with you to identify a targeted set of projects that initiate governance processes, deliver near-term benefits or savings, and establish required foundations for future Refuel initiatives.

The Refuel Roadmap establishes direction—not finality. Optimum partners with you to ensure each implementation wave is executed with the right governance, structure, and tools to deliver predictable, effective results.

We help you maintain momentum while managing change—establish disciplined enhancement intake, change-freeze governance, and proactive risk management supported by clear communication and disciplined operational planning. This approach allows the program to adapt as needs evolve, while keeping execution on track and ensuring value is realized without disruption.

Refuel success is measured, not assumed. Each initiative is tied to clearly defined KPIs and outcomes to ensure benefits are realized and sustained over time.

Our ERP advisory services are designed to guide healthcare organizations through every critical decision point in their ERP journey. Our experienced advisors ensure organizations choose the right platform, define clear roadmaps, and lay a solid foundation for successful deployment and adoption. We partner with healthcare organizations to drive sustainable change, maximize ERP performance, and unlock greater operational and clinical efficiency.

Our ERP implementation services are built to ensure a smooth, efficient transition that minimizes disruption and maximizes adoption. We guide organizations through each process step, focusing on user readiness and long-term success. Our team provides hands-on training tailored to all user levels. It supports data cleansing efforts to ensure accuracy, integrity, and performance in the new environment, laying the groundwork for a successful ERP launch and lasting results.

As a Workday Staffing Partner, Optimum Healthcare IT delivers both emerging and experienced talent to support every phase of your ERP journey. Our Optimum CareerPath program cultivates certified Workday analysts prepared to make an immediate impact. For more advanced needs, we also offer access to a deep bench of consultants with proven expertise in Human Capital Management, Financials, and Contract Lifecycle Management. By aligning skilled resources with your strategic objectives, we help healthcare organizations implement scalable Workday solutions that drive operational efficiency and improve care delivery.

Maintaining continuity across legacy platforms is essential as organizations modernize their ERP systems. Optimum provides legacy support backfill and managed services to ensure stability throughout the transition. Our experts support existing systems, allowing internal teams to focus on the new ERP without disrupting day-to-day operations.

Whether you need temporary backfill or fully managed legacy support, our flexible services reduce risk, maintain performance, and preserve institutional knowledge—ultimately enabling a smoother, more confident path to ERP transformation.