SERVICENOW

Simplified Pathways to
Healthcare Transformation

Get support from the ServiceNow partner of choice for healthcare organizations

2026 ServiceNow Healthcare Partner of the Year Optimum Healthcare UT

ServiceNow Industry Partner of the Year, Healthcare Award

Customer Experience Specialization AMS Optimum Healthcare IT

The Healthcare World Is Layered With Complexity

As a leader or employee within the health system, your work is stressful enough without operational complexity slowing you down.

Getting ahead can feel impossible when you’re navigating:

Rising patient expectations
Strict HIPAA compliance
Messy charting systems
Workforce shortages

As a healthcare leader or employee, you know that when complexities keep you from doing your job, it’s not just productivity on the line — it’s patient lives.

Simplify Operations So You Can Deliver World-Class Care

Better patient experiences and employee retention start with healthier teams, processes, and technology.

You need a technology solution built for your needs and a dedicated team who knows healthcare.

Deliver faster, higher-quality
patient care

Achieve optimal
clinical efficiency

Produce exceptional
employee experiences

A ServiceNow Validated Practice designation recognizes partners who meet rigorous criteria, including certified experts, successful project delivery, customer satisfaction, and proven go-to-market maturity—demonstrating trusted capability to drive ServiceNow outcomes.

ServiceNow ITOM Visibility AMS Validated Practice

ServiceNow Validated Practice IT Service Mgmt Pro AMS

ServiceNow Validated Practice Software Asset Management

ServiceNow Validated Practice Human Resources AMS - Optimum Healthcare IT

ServiceNow Validated Practice Customer Service Mgmt AMS - Optimum Healthcare IT

ServiceNow Validated Practice Badge Healthcare and Life Sciences

ServiceNow Validated Practice Field Service Mgmt AMS - Optimum Healthcare IT

ServiceNow Validated Practice Hardware Asset Mgmt AMS - Optimum Healthcare IT

Healthcare-Centric Technology Built on the ServiceNow Platform

Our ServiceNow offerings are designed to help healthcare organizations overcome complexity, enhance patient care, and transform operations from the inside out.

ServiceNow Solutions

Seize the upside of operational
resilience and raise employee agility

IT Workflow Solutions:

IT Service Management
IT Asset Management
IT Operations Management
Strategic Portfolio & Project Management
Security, Risk, & Compliance

Free up employees time with easy
self-service and guided journeys

Employee Workflow Solutions:

HR Service Delivery
Employee & Provider Journey Management
Workspace Service Delivery
Legal Service Delivery

Optimize healthcare and life sciences
workflows to free up time for patient care and innovation

Clinical Workflow Solutions:

EMR + ServiceNow Integration
Clinical Engineering CMMS
Care Team Operations
Custom Application Development
Facilities CMMS

ServiceNow Services

Advisory

Reduce risk and maximize value with strategic guidance, assessment, and business process optimization

Platform strategy and roadmap
Platform health assessment
Platform governance
Business process consulting/implementation readiness

Implementation

Design and implement solutions to business challenges with applications built on ServiceNow

Net new install
Reimplemention
New module/BU implementation
Custom app development
Integrations

Managed Services

Qualified team of ServiceNow and healthcare industry experts for platform maintenance and development needs

System administration
Backlog management
Platform health & security optimization
Continuous improvement
Custom support models

Innovative Accelerators for Healthcare

Optimum Healthcare IT innovates value accelerators on the ServiceNow platform specifically designed to help organizations overcome complexity, enhance patient care and provider experience, and transform operations from the inside out.

Clinical Device Vitals

Transform medical device management in healthcare for enhanced safety, compliance, and operational efficiency with streamlined inventory and service workflows.

HR Vitals

Modernize the employee experience and enhance HR’s efficiency with this rapid deployment of ServiceNow HR Service Delivery by experts who know healthcare HR.

Healthcare Provider Onboarding

Shrink onboarding timelines, and improve new hire retention through automated enterprise onboarding workflows that eliminate manual work and impress new providers with an amazing onboarding experience.

EMR Help

Integrate ServiceNow workflows into the EMR user experience to make it easier for clinicians to report issues, access support materials, and submit service requests so that they can focus on patient care.

EMR Enhancement Governance

Improve the intake and rationalization of EMR enhancement requests, or “ideas”, with prescriptive governance design and automated workflows tailored to the rapidly evolving needs of healthcare organizations.

EMR Test Management

Drastically reduce cycle time for detailed script testing during EMR implementations and upgrades with a comprehensive test management solution that streamlines the coordination of testing activities and improves accuracy.

EMR Change Management

Facilitate effective Epic change control processes that reduce risk of code conflicts and system failures while minimizing time spent in CAB meetings with Optimum’s integrated solution for Epic and ServiceNow ITSM users.

Advisory Solutions for Healthcare Transformation

Our advisory services help healthcare organizations assess maturity, strengthen governance, and design operational frameworks that unlock the full value of modern platforms and service models.

PMO/SPM

We help healthcare organizations build strong PMO and SPM foundations—aligning governance, intake, and prioritization to drive successful ServiceNow SPM adoption and portfolio value.

CMMS

We assess your healthcare organization’s CMMS gaps for clinical device & facilities management, maturity levels, and effectiveness by aligning with best practices and industry standards through comprehensive and prescriptive assessments developed by award-winning healthcare experts.

Care Team Ops

We develop a streamlined approach to how your healthcare organization reports EMR or other IT issues with custom-built and designed workflows that maximize the value of ServiceNow with the latest in operational and AI tools.

HR

We partner with healthcare HR leaders to modernize operations, elevate employee experiences, and turn strategic HR visions into practical, technology-enabled service delivery models. Through advisory, design, and transformation support, we help organizations leverage AI, modern platforms, and human-centered design to create efficient, scalable HR services for the healthcare workforce.

Don’t Just Meet Healthcare Standards — Set Them

Organizations that use Optimum’s ServiceNow offerings experience outcomes like:

increase in productivity for compliance teams

hours of renewed capacity per doctor each year

increase in IT service management efficiency

Transform Your Organization With a Team Who Knows Healthcare

At Optimum, we understand the complexity of healthcare. We’ll become an extension of your team, making your patients our priority and your success our mission.

Healthcare Exclusive

As the only Elite ServiceNow healthcare partner, we’re embedded into every area of healthcare to ensure patients get the holistic care that they deserve.

Award-Winning Service

We measure success in client satisfaction, and pride ourselves on a 90% client retention rate and history of successful engagements completed on time and under budget.