490,770 questions with Microsoft 365 and Office-related tags

Sort by: Updated
2 answers

Installing MS Visio Standard

Hello! In 2019 I purchased MS Visio Standard and installed it on my laptop. In 2021 I uninstalled it on my laptop. I am trying to install it on my new, personal laptop through office.com/setup. However, I am getting the following message: "You…

Microsoft 365 and Office | Visio | For home | Windows
asked 2026-08-18T20:27:47.29+00:00
Michelle Gibson 0 Reputation points
recommended 2026-09-01T08:21:51.44+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
1 answer

Login Restriction Due to Device Lock

Hello. I am an Office 365 user. It appears there is a problem with my device (laptop). The fact that account activation is not working only on this device suggests that the device has been locked. Please let me know how to resolve this. I have attached a…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-01T07:34:04.37+00:00
byungiyoung 0 Reputation points
edited the question 2026-09-01T08:20:58.67+00:00
Daniel-Vo 6,185 Reputation points Microsoft External Staff Moderator
1 answer

Sole Global Administrator blocked by Entra — Microsoft business support IVR terminates tenant-recovery calls

The affected Microsoft 365 Business tenant has a single Global Administrator. That account is completely blocked from Microsoft 365 Admin Center, Microsoft Entra and Azure. The sign-in failure is AADSTS530032: Microsoft Entra identifies the administrator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-30T14:55:03.78+00:00
commented 2026-09-01T08:17:59.0566667+00:00
Aetherin 1,125 Reputation points Independent Advisor
2 answers

Login Error OneNote

Hello, I'm having an error with onenote on my phone. It was working fine until last week. I keep getting a notification that the app is offline and that i need to log in. The app won't let me sign in even though I'm signed in on other Microsoft apps…

Microsoft 365 and Office | OneNote | Other | Android
asked 2026-08-31T16:20:48.8766667+00:00
CF 0 Reputation points
commented 2026-09-01T08:16:22.3833333+00:00
CF 0 Reputation points
1 answer

Locked out at MFA on my Microsoft 365 business tenant

Only Global Administrator locked out at MFA on my Microsoft 365 business tenant (domain 8pexpartners.com). The only registered method is Microsoft Authenticator, which is not set up on my device, and the sign-in offers no SMS, call, or email alternative.…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-01T07:40:48.3166667+00:00
edited the question 2026-09-01T08:15:30.8633333+00:00
Daniel-Vo 6,185 Reputation points Microsoft External Staff Moderator
1 answer

Data from Word to Excel using Macros

How can I put data from a Word document, regarless of the position of the data in the Word document, into an empty Excel spreadsheet and update it from then on, by using a Macro?. Does the source document have to be in text format? My client does not…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-08-30T19:27:29.0066667+00:00
Maximiliano Ortega 0 Reputation points
commented 2026-09-01T08:11:53.9333333+00:00
Aetherin 1,125 Reputation points Independent Advisor
2 answers

how to fix my microsoft excel that stops running

my microsoft excel is no longer runing.what is the cause of it

Microsoft 365 and Office | Excel | Other | Other
asked 2026-08-29T16:32:59.4333333+00:00
festus thaddaeus 0 Reputation points
commented 2026-09-01T08:09:03.6333333+00:00
Kai-H 25,525 Reputation points Microsoft External Staff Moderator
2 answers

Designer feature not working

I am unable to access the design features in Office 2021 that I purchased with my Windows 11 operating system.

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-08-29T17:47:16.82+00:00
Raghunandana 0 Reputation points
commented 2026-09-01T08:08:10.33+00:00
Kai-H 25,525 Reputation points Microsoft External Staff Moderator
2 answers

I have office pro plus 2016, am trying to load on new PC. system will not accept key code

currently I am using an old surface 3, I have purchased a new surface laptop 13 inch, I am trying to load MS office Professional Plus 2016 from my backup disc, key code is recognized but not linked to my account I am puzzled as it works on my surface 3.…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-30T07:19:02.7366667+00:00
Paul Hearne 0 Reputation points
commented 2026-09-01T08:07:58.12+00:00
Kai-H 25,525 Reputation points Microsoft External Staff Moderator
2 answers

How to fix (IN S MODE) AppData\Local\Microsoft\OneDrive\Codes\8.0.0.54\avutil-60.dll

This is one of 4-5 errors I get on start up. MS help says uninstall onedrive, restart, the reinstall onedrive. Sounds good but onedrive cannot be reinstalled in S mode. Is onedrive a microsoft product? NOW WHAT??

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-30T17:06:10.99+00:00
SkipS 0 Reputation points
commented 2026-09-01T08:07:38.5966667+00:00
Kai-H 25,525 Reputation points Microsoft External Staff Moderator
1 answer

Cannot share documents - due to double billing error

I have paid my Microsoft365 bill and my PowerPoint and Word Document products are not allowing me to share documents. Fix it! I DO NOT OWE YOU MONEY!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-25T19:02:25.78+00:00
marcia chambers 0 Reputation points
commented 2026-09-01T08:07:26.6966667+00:00
Kai-H 25,525 Reputation points Microsoft External Staff Moderator
1 answer

Defender download error

Unable to download Defender. It says "unable to download." How can I fix it so I can use the Defender? I was able to use the Microsoft Excel, etc.

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
asked 2026-08-29T16:20:13.39+00:00
Bonnie Alder 0 Reputation points
commented 2026-09-01T08:07:12.0333333+00:00
Kai-H 25,525 Reputation points Microsoft External Staff Moderator
1 answer

publisher 2010 vs publisher 365

Can I convert my publisher 365 files to my publisher 2010

Microsoft 365 and Office | Publisher | For home
asked 2026-08-31T04:12:12.82+00:00
Steffie Tsanas 0 Reputation points
commented 2026-09-01T08:06:30.0133333+00:00
Kai-H 25,525 Reputation points Microsoft External Staff Moderator
1 answer

OneNote Android Broken Notebooks Persistence

OneNote on Android shows broken notebooks with the error 'They may have been moved or deleted.' These notebooks do not appear on OneDrive.com, in OneNote on PC, or in OneNote Online, and are not present in any Google or Samsung backup. I have cleared…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-08-31T03:41:41.03+00:00
Ric Wozniak 5 Reputation points
commented 2026-09-01T08:06:18.1733333+00:00
Kai-H 25,525 Reputation points Microsoft External Staff Moderator
1 answer

Get rid of main business account, keep sub account

I want to remove my main business account as I am closing that business and I want the sub account to be the main account now. How do I do this?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-31T11:47:57.3266667+00:00
Steve Mollo 0 Reputation points
commented 2026-09-01T08:06:08.5966667+00:00
Heimerdinger 290 Reputation points Independent Advisor
1 answer

every day I had to enable read receipt from file/option/mail/read receipt confirming the receipting viewed the message.

every day I had to enable read receipt from file/option/mail/read receipt confirming the receipting viewed the message. again, every day it disables automatically and again I have to check & enable every day. need help to resolve this issue…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-01T03:56:01.24+00:00
Kinjal modi 0 Reputation points
edited a comment 2026-09-01T08:01:51.9133333+00:00
Kinjal modi 0 Reputation points
1 answer

OneNote login error

For the past few days, when I tried to login my OneNote Android APP, it showed the following error: Correlation Id: 7541cb36-2a32-074d-9ccb-baa7a0c39d6a Timestamp: 2026-09-01T07:39:56.000Z DPTI: 720bffc2ad808fdd Message: Access denied for the…

Microsoft 365 and Office | OneNote | For home | Android
asked 2026-09-01T08:00:30.8833333+00:00
roland chan 0 Reputation points
answered 2026-09-01T08:00:49.3033333+00:00

AI answer

1 answer

To Do not syncing

Yesterday (31Aug26) To Do stopped syncing. I got a message saying "unable to sync". I tried logging out then logging back in, but now all my tasks are missing and it still says unable to sync. From logging back in, it looks like To Do has been…

Microsoft 365 and Office | Microsoft To Do | For home
asked 2026-09-01T07:20:08.01+00:00
Julieanne Porter 0 Reputation points
commented 2026-09-01T07:55:46.8966667+00:00
Julieanne Porter 0 Reputation points
0 answers

Troubleshooting verification code issues- MY ACCOUNT SEEMS BEEN HACKED

Good Morning sir, i cannot log in to my account (@gmail.com). And the email change into (@nolettersbox.com). could you help me to get back my email as it been hacked and i cannot created a new microsoft email. It keep on popping out the account is…

Microsoft 365 and Office | Access | For home | Windows
asked 2026-09-01T01:38:09.0066667+00:00
CHAN LI WEI 0 Reputation points
edited the question 2026-09-01T07:55:46.12+00:00
Krisztina Kiss 0 Reputation points Admin
1 answer

Where to get phone support for Microsoft365?

Where to get phone support for Microsoft365? Contact number in Australia would be appreciated. Thanks-

Microsoft 365 and Office | Other
asked 2026-09-01T07:16:46.92+00:00
Joseph Pearce 0 Reputation points
answered 2026-09-01T07:50:24.92+00:00
DaveM121 924.5K Reputation points Independent Advisor