1,462 questions
1 answer
Live Agent: Getting support via the live agent is total nightmare. The costact number lands to AI whihc is not helpful
I need to claim the repair for my surface device. It has accidential damage. Device is under extended warranty but unable to get help. The pre-sales person is also not able to help. Very disappointed with the service.
Surface | Other
asked 2026-09-01T08:12:48.9066667+00:00
Narayan Kumar Gupta
1
Reputation point
answered 2026-09-01T08:13:05.3733333+00:00
AI answer
1 answer
Slim Pen 2 not entering pairing mode
I was using my surface to take notes in class and it entered sleep mode. When I powered it back on, the pen was no longer working. I've tried restarting, shutting down, and power cycling the surface, but the pen itself won't enter pairing mode. It…
Surface | Accessories | Surface Pen
818 questions
asked 2026-08-28T14:32:05.74+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 47%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOB%3C/text%3E%3C/svg%3E)
Owen Bordman
0
Reputation points
commented 2026-09-01T04:18:12.5633333+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
11,195
Reputation points Microsoft External Staff
Moderator
1 answer
Surface laptop studio
My touch screening is not responding to any of the trouble shootings that I have performed (UEIF, Device manager, toolkit, etc). My warranty has expired, any other suggestions.
Surface | Surface Studio | Display and screen
154 questions
asked 2026-09-01T01:53:22.05+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 62%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Stef P
0
Reputation points
answered 2026-09-01T01:53:38.4+00:00
AI answer
2 answers
Surface Slim pen 2, it pairs but does not work
I have a new surface pro and an old surface. I am trying to use the pen from the old laptop to the new one. It pairs but does not select or do anything on the screen.
Surface | Accessories | Surface Pen
818 questions
asked 2026-08-31T15:58:48.1366667+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 82%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Gina Maya
0
Reputation points
edited an answer 2026-09-01T00:49:27.3233333+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
Help with surface pro-6
Hi, I am having problems with my surface pro 6.. bought it in 2019, its been working well for me... now the internal battery doesn't work for any length of time but i manage...here's my real issue. I purchased an none brand cord, 2yrs ago and now I'm…
Surface | Surface Pro | Power and battery
2,491 questions
asked 2026-08-31T22:57:41.7633333+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 55.00000000000001%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sista' Sue
0
Reputation points
edited an answer 2026-09-01T00:44:27.31+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
Purchased a Surface Pro 9 with no OS. Serial number not correct/recognised for Surface recovery.
Purchased a Surface Pro 9 with no OS. Serial number not correct/recognised for Surface recovery. I've tried loading a Arm64 Windows 11 usb but it's not recognised. When I try and download the Surface Recovery Image, I input my machines serial number it…
Surface | Surface Pro | Install and update
3,403 questions
asked 2026-08-31T17:18:38.2766667+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 19%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Roy Cullen
0
Reputation points
answered 2026-09-01T00:42:51.58+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,195
Reputation points Microsoft External Staff
Moderator
1 answer
Can I trade in my Surface Book 2-in-1 Laptop
My Surface Book 2-in-1 Laptop will not power up. Someone, (Dell Technician) told me the Harddrive is bad. He said that it cannot be replaced. So I want to know if I can trade it in for another Surface Book. How much would you give me for it. It is a…
Surface | Surface Book | Performance and maintenance
410 questions
asked 2026-08-31T15:30:11.2966667+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 3%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Ana Halker Air Conditioning Servicers
0
Reputation points
answered 2026-09-01T00:36:29.2733333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
How do I submit a warranty claim
Arc Mouse won't power up. All troubleshooting options followed. Need to have it replaced.
Surface | Accessories | Surface mice and keyboards
703 questions
asked 2026-08-31T12:45:35.8633333+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 28.999999999999996%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGW%3C/text%3E%3C/svg%3E)
Gary Weekley
0
Reputation points
answered 2026-09-01T00:29:34.0766667+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
Audio in my Surface 7 / Snapdragon stopped working
The Audio in my Surface 7 / Snapdragon stopped working. I am unable to hear audio, I tried running the audio troubleshooter and made sure that I have all the updates. Any ideas? Thank you in advance Hristos
Surface | Surface Laptop | Sound and camera
272 questions
asked 2026-08-31T17:35:33.6666667+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 34%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Hristos Karangunis
0
Reputation points
answered 2026-09-01T00:00:23.8333333+00:00
Clary-N
15,195
Reputation points Microsoft External Staff
Moderator
1 answer
could you please provide MSDS and UN38.3 report for surface pro model:1866?
we need to import several surface pro (model:1866) from Taiwan, we need to provide MSDS and UN38.3 report to China Customs. Could you kindly provide those reports? thank you.
Surface | Other
1,462 questions
asked 2026-08-31T06:39:14.0166667+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 68%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Maxine Cui
0
Reputation points
edited an answer 2026-08-31T11:12:07.99+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
27,850
Reputation points Microsoft External Staff
Moderator
7 answers
How to prevent excessive cpu throttling on Surface Pro 7
When my MS Surface Pro 7 was running Windows 10 Pro, I found the workaround for excessive CPU throttling while working on battery by disabling the "Intel Dynamic Tuning Service" (esifsvc). This workaround doesn't seem to work with Windows 11…
Surface | Surface Pro | Performance and maintenance
2,358 questions
asked 2026-01-02T18:27:05.2466667+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 65%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
Ben Carlson
120
Reputation points
commented 2026-08-31T06:29:58.1533333+00:00
Lychee-Ng
27,850
Reputation points Microsoft External Staff
Moderator
2 answers
Surface pen compatibility
Is pen from the time of Surface pro 5 i compatible with later surface models?
Surface | Accessories | Surface Pen
818 questions
asked 2026-08-31T01:10:16.24+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 7.000000000000001%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECR%3C/text%3E%3C/svg%3E)
Carlos_Raul Rojas_Negrete
0
Reputation points
answered 2026-08-31T01:38:11.39+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
Kindle on MS Surface 11
Why did Kindle app quit working om MS Surface 11? Tried uninstalling and reinstalling. tried old .exe file. No results.
Surface | Surface Laptop | Performance and maintenance
1,326 questions
asked 2026-05-11T03:42:19.3266667+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 17%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGI%3C/text%3E%3C/svg%3E)
Gregory Ireland
0
Reputation points
commented 2026-08-30T20:44:20.4933333+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 9%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
paul brandon
0
Reputation points
1 answer
How to reinstall a Surface Pro
After installing the latest updates my Surface didn't want to boot anymore. I received the logon window, but after entering my pincode I became in al circle. So, it did not boot anymore to Windows. I tried everything. Last solution was to make a USB…
Surface | Surface Pro | Install and update
3,403 questions
asked 2026-08-30T16:02:58.08+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 3%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Ivvl
0
Reputation points
edited the question 2026-08-30T16:39:17.48+00:00
Erland Sommarskog
136.8K
Reputation points MVP
Volunteer Moderator
2 answers
I WANT TO SUBMIT HARDWARE REPAIR REQUEST
I AM NOT ABLE TO SUBMIT A SERVICE REQ FOR HARWARE REPAIR
Surface | Other
1,462 questions
1 answer
Keep Surface Pro Type Cover keyboard backlight on ALL THE TIME
As the title says, I need to know how to force the keyboard backlight on my Surface Pro Type Cover keyboard to be lit all the time. I spend a bunch of time in dark spaces and it keeps going out. How do I force it to stay on whenever the machine is…
Surface | Accessories | Surface Type Cover
496 questions
asked 2026-08-29T20:16:54.9266667+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 2%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
Vincent
0
Reputation points
answered 2026-08-30T04:39:59.83+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
please read the below details. I need someone's help
I have tried everything below and cannot get this brand new surface to work... Today Ive tried everything to get the chatgpt app to work. I downloaded it from the microsoft store and it will not launch. to be sure it is a problem with microsoft store, i…
Surface | Other
1,462 questions
asked 2026-08-29T22:25:45.0366667+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 23%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
John Hymer
0
Reputation points
answered 2026-08-30T04:28:25.8833333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
Sound Recorder will not play back in normal speed
My Sound Recorder works, but when I play the recording back, it sounds like it has been sped up. The recording will not play normal, even though the speed is set at normal. What can be the cause and how can I fix it?
Surface | Surface Laptop | Sound and camera
272 questions
asked 2026-08-29T11:43:53.6466667+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 93%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
Lorraine C
0
Reputation points
edited an answer 2026-08-29T13:29:16.89+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 75%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Debashmita Saha
235
Reputation points
3 answers
Surface 2 headset noise suppression is not working when you are not speaking
It is rather odd that all the background noise comes through in Teams calls unless I'm talking. I have all the settings (I am allowed to change) in a suppression on etc. on in order to have no background noise coming from the open office area but no,…
Surface | Surface Headphones | Settings
60 questions
asked 2026-08-28T11:32:34.77+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 67%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENJ%3C/text%3E%3C/svg%3E)
Äännevaara, Juho
0
Reputation points
answered 2026-08-29T09:55:32.8133333+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
21,440
Reputation points Microsoft External Staff
Moderator
2 answers
Microsoft Surface Go will not accept boot or recovery options, as well as recovery drive
Hello all, My Surface Go 2 is stuck on the Windows logo and will not accept any options for recovery. The tablet power is on, but only displays the Windows logo and nothing else.I’ve tried all that’s been listed on the website, to include holding the…
Surface | Surface Go | Power and battery
262 questions
asked 2026-08-28T23:25:27.1133333+00:00
![](https://go.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 94%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jake
0
Reputation points
answered 2026-08-29T09:42:25.26+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator