Generally we have found quite a disparity in what the various hosts consider to be acceptable bed and breakfast. Some will have a light breakfast available, some will provide some milk with tea and coffee and occasionally not even milk. It’s really a bit of a lottery and I feel that it shouldn’t be so. Airbnb needs some consistency in what is acceptable. Similarly, if a host states that they provide free parking on the premises, then it should be so. On three occasions we have been told that free parking on the premises was not available and that the advertising was an error or misunderstanding. It probably works out about 50/50 as to what the guest will actually find on arrival.

I've been using Airbnb for 10 years and had a lot of great experiences thanks to them, but I am incredibly disappointed that they just stopped maintaining or updating their app for older iOS versions. I have an iPhone 7 that does not support iOS 16, and my app just stopped working. It's not that there are no updates that make the usage better—the app just doesn't open, period. And it is the only app that I have a problem with, too.I find it extremely frustrating that a company this huge and successful that obviously has the resources to maintain an older version of the app, would make such a choice. Planned obsolescence is a major environmental problem, and people should not be forced to buy new devices just because their operation system is older, not to mention the issue of the price.I've already talked to the support about a month ago, but the (really polite and sympathetic) employee that I chatted with obviously couldn't solve my problem. I submitted the feedback through the website as well, but have not heard back. I hope that this review might help the situation, otherwise I don't really see myself using Airbnb in the future.

As a responsible traveller I booked an Airbnb months before a busy event in a town, I was also travelling far to get to this event, 2 days before my check in at the Airbnb the host had cancelled my reservation for the weekend. There was nothing literally not one place available. All no vacancy by this point as the event made the town booked up everywhere. I was already on the way as I couldn’t miss this event and stranded because of Airbnb, I contacted their support team who also found nothing in the area and sent me listings of places that were already full telling me to “double check by messaging the host” even though on their calendar it said not available. Where is the protection for consumers? I could have been stranded in the middle of this random town with no accommodation if I didn’t have a luckily have a friend pick me up. Why would I ever choose to book with Airbnb over a hotel when this is the huge risk that you can be dumped last minute with nothing? A hotel would not cancel on their guests like this. Do not trust Airbnb if there is no other available accommodation or you’re screwed.

I use AirBnB about 3 times a month and travel a lot so have gotten to experience it across various countries and continents. Overall the experience is good. Issues:- price per night is misleading due to not including cleaning and service fee which often is very high- no option to just view all homes, instead have ti choose from ‘Tiny Homes’ ‘OMG!’ ‘Beachfront’ and various other categories which is beyond infuriating as it’s not a feature I’ve ever really used or seen much value in. But the inability to view all homes drives me crazyOtherwise a good app. Clean UI, great customer support and coverage when things go wrong. Some extra validation of new airbnbs wouldn’t go amiss too

The AirBNB app is the best example I’ve ever met of surveillance capitalism. Their cookie policy is an incomprehensible mess of legal jargon that seems to amount to them disclaiming all responsibility for third parties tracking your activity across apps and websites, and they don’t actually let you turn off cookies, including the ones from the dodgy Russian sites. When you go into the cookie preferences and turn them off one by one (there’s no global “don’t track me” option) then save the setting, you’ll discover next time you open the app that - miraculously! - all the cookies have been turned back on, and you’re still being tracked across the Internet by a bunch of dodgy third party ratbags you’d never want to meet in real life. The app itself is functionally useful, but the surveillance aspects reflect the fact that AirBNB is a company of sociopaths. Avoid like Coronavirus.

I have been a client of Airbnb for well over a decade with no issues or bad experience till recently. If you happen to get a discriminatory and disrespectful host you’d fall into the category of bad luck , no justice system - sorry our policies won’t allow us to resolve them for you . Whilst I understand there can be bad hostess who lie and give misleading reviews . It is up to Airbnb to rectify and act as a third party to protect both parties. Instead their policies enable continued success for repeat situational mishaps and repeat bad dishonest behaviours from hosts. Such a bad experience dealing with the resolutions team as well , feels like they are reading a script and don’t really bother to listen and understand the human beings they’re tending to. - absolute waist of time, money , and ENErgy AIRBnB is - avoid at all cost …!!